What Can We Help You With?


I’m missing an item from my order, what do I do?

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

Can I cancel my order after I’ve placed it?

There are varying time limits in which you can cancel your order depending on which delivery option you’ve chosen.

What do I do if I receive a faulty item in my order?

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care team with the order number The faulty item’s name, number, and photo.

I have an incorrect item in my order, what do I do?

We want to sort out any issues with incorrect items straight away. Please  contact our Customer Care team with your order number and the incorrect item’s name and product number.

Can I amend my order after I’ve placed it?

We’re really quick at packing your order up which means we can’t make any changes once you’ve placed it. This includes changing the delivery option, delivery address or payment method.

Can I get a refund if the price has changed since I ordered it?

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.

What if something isn’t right on my customs invoice?

If you have any issues with your customs invoice that you’ve received from Big Apple Core, please get in touch with Customer Care who can get this sorted for you.

The product code on my delivery note is different from the website?

Don’t worry, the product code on your delivery note is the one you need to use if you are querying or returning something. It’s unique to the size and colour combination of your item.


How can I pay for my order?

You can use any of the payment types listed on our website to pay for your order.


Can I track the delivery of my order?

If your order has been sent to you using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email from our online shop.

What should I do if my order hasn’t been delivered yet?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. It’s also worth checking if there are any local delays in your area.

If you have any questions, feel free to send us email:


What to do if your package shows as delivered but you can’t find it?

If your tracking information shows that your package was delivered, but you can’t find it:

Within 36 hours of expected delivery:

  • Verify the shipping address
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
  • Wait 36 hours – in rare cases packages may say delivered up to 36 hours prior to arrival

Contact us:


How Secure Is Information About Me?

We take your security very seriously, therefore your details are safe with us.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Online Shopping Safety Tips:

Online shopping is fast and easy, but it’s still “buyer beware.” Providing your information online can be as safe as providing it to a store you visit in-person, as long as you follow a few simple rules:

  • Make sure your computer’s security software is up-to-date
  • Shop well-known brands or sites with which you are familiar
  • Make sure the site uses a secure check-out – look for https in the url or for other security indicators
  • Purchase using your credit card
  • If it sounds too good to be true, it probably is a scam
  • Understand how the site will use your data and the choices that are available to you regarding its use by reading the site’s privacy statement

Your Shopping Cart:

  • The first step before checkout is to review your order on the Shopping Cart page.
  • When you are satisfied with your order, click Proceed to Checkout and you’re on your way to completing your purchase.
  • Placing an Item in Your Cart
  • When you see an item you’d like to purchase, simply: Click Add to Cart next to the item. That puts the item in your shopping cart. From your cart, you can either check out or continue to shop.

Products Comparison List:

Products comparison list is a great tool for online comparison shopping. We make it surprisingly easy for you to find whatever you want, know about that, compare it with others and find its lowest price and highest quality.

“Products Comparison List” helps you to compare & purchase the best product from available similar products on our store. You can easily compare the features & rates of the products before they buy. Compare list can be sharable, so that customer can take help to make decision from others before order.

If you have any questions regarding your order or our website you can send us email now:

Thanks for contacting us, we will reply to you as soon as possible.