CUSTOMER SERVICE
Thank you for purchasing goods from Big Apple Core online shop. If you have any questions regarding your order or our website (“BigAppleCore.com”) you can reach us at the following email address:
Support@BigAppleCore.com
Big Apple Core is an online Store. Big Apple Core at this time ships products to the United States of America.
We accept many forms of payment (for example PayPal, Credit card payment, Debit cards, Visa etc)
We will do our best to resolve your problem and will reply within 24 hours. Big Apple Core wants you to be completely happy with your purchase.
Buyer Protection:
Protecting Your Purchase from Click to Delivery. We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.
What Guarantees can I get?
Everyone who shops on Big Apple Core receives the following guarantees:
- Full refund if you don’t receive your order
- You will get a full refund if your order does not arrive within the delivery time promised by the seller.
- Full or partial refund if the item is not as described
- If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Big Apple Core accepts returns on regular priced items that meet the following requirements:
1. Return is initiated and mailed back by the customer within 7 days of delivery date.
2. The item(s) is new, unwashed and in original packaging with tags attached.
- To return items, to report damaged or missing items, or to resolve any other question about your order, please complete the return and exchange form at the bottom of this page.
- Please note that when returning garments, we can only accept unopened packages except in the case of a product defect.
Need to cancel or make an adjustment? Let us know right away, and we’ll do our best!
Email: support@BigAppleCore.com
We appreciate your recent purchase from Big Apple Core online store. If you have any questions feel free to contact us:
Our goal is to make your shopping experience as easy as possible.
RETURN POLICY
At Big Apple Core, we want you to be pleased with your purchase! If for any reason you are not completely satisfied, you may return any and undamaged items within 7 days for a full refund, exchange or credit. All purchases returned within 30 days of delivery date can be exchanged or a credit will be issued. All special orders are final sale.
Please note that you may be asked to send a photo of the purchased item.
We pride ourselves on high-quality craftsmanship and durability.
If you have any questions regarding your order please complete the form at the bottom of this page.
Thanks for contacting us, we will reply to you as soon as possible.